If you need assistance with your account, have questions about our games or promotions, or require technical support, we're here to help.
Availability
Our dedicated support team is available Monday through Friday from 9:00 AM to 5:00 PM GMT. Outside of these hours, you can still reach us via email or leave a message for our team to contact you when they return.
Live Chat Support
You can initiate live chat with one of our agents by clicking on the "Support" tab in your account dashboard and selecting "Chat Now." Our support team will respond to your query as soon as possible during business hours.
Email Support
If you prefer to communicate via email, you can reach us via email or use our contact form. Please note that response times may vary depending on the complexity of your inquiry and the volume of messages we receive.
Help-Centre Access
Before contacting us directly, please check out our comprehensive help-centre, which covers a wide range of topics related to gaming, account management, technical issues, and more.
Verification or Account-Help Support
If you need assistance with verifying your account information or require support with managing your settings, you can find detailed instructions in the "Account" section of our help centre. Alternatively, feel free to contact us via email or live chat for personalized guidance.
Responsible Gambling Assistance
At Betfair Bingo, we take responsible gaming seriously. If you're concerned about your betting habits or would like advice on how to manage your gaming experience, please don't hesitate to reach out. Our support team is committed to helping you make informed decisions and maintain a healthy relationship with our platform.
Technical Support
For technical issues related to the website or mobile app, such as problems accessing your account, difficulties with deposits or withdrawals, or other technical concerns, we recommend trying our help-centre resources first before contacting us directly. If you're unable to resolve the issue yourself, please don't hesitate to reach out via email or live chat for personalized assistance.
Complaint or Dispute Guidance
If you have a concern about your gaming experience, please contact us immediately so that we can work together to resolve it promptly and fairly.
Communication Response Expectations
While our support team strives to respond as quickly as possible, response times may vary depending on the complexity of your inquiry. We appreciate your patience and understanding in these situations. For urgent matters requiring immediate attention, please use our live chat service or email us directly for expedited assistance.
Account-Security Assistance
If you're concerned about the security of your account or require guidance on maintaining a safe online gaming experience, we recommend checking out our comprehensive help-centre resources dedicated to account-security best practices and advice. If you have specific questions or concerns not addressed there, feel free to contact us via email or live chat.
Mobile and Desktop Support Accessibility
Our website and mobile app are designed to be accessible on a variety of devices, including desktop computers, laptops, smartphones, and tablets. Please visit our help centre for troubleshooting tips related specifically to device compatibility issues.
We're available to provide assistance in multiple languages where supported by the source material. For multilingual support, please refer to specific sections below for your preferred language or region.
Preferred Contact Methods
Choose a contact method that suits you best – email, live chat, phone – we aim to respond promptly to all queries received via any of these channels during business hours.
